f111 Privacy Policy

Introduction and Scope

f111 is an online gaming and betting platform serving users in Bangladesh. This privacy policy describes what information we collect from you when you use the f111 website, create an account, or complete any financial transaction — how that information is used, and what rights you have over your personal data.

This policy applies to the f111 main site, mobile applications (Android and iOS), and all connected digital services. f111 is not responsible for the privacy practices of any third-party sites or services outside the scope of this policy.

f111 believes that earning user trust requires complete transparency about data practices. That is why we have written this policy in clear, plain language so that every user can understand it easily.

What Information We Collect

2.1 Information Provided at Registration

When creating an account at f111, the information you provide directly includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Secure password (stored in encrypted form)
• Preferred currency and language settings

2.2 Information for Identity Verification

For security and fraud prevention purposes — particularly before processing withdrawals — f111 may in certain circumstances request additional documents for identity verification. This may include a copy of a national ID card or passport.

2.3 Automatically Collected Information

Certain information is collected automatically while you browse f111:

• IP address and device type
• Browser type and operating system
• Login time, pages visited and session duration
• Cookies and similar tracking technologies
• Referral source (where you came from before reaching the site)

2.4 Financial Transaction Information

Information required when depositing or withdrawing — such as mobile banking numbers (bKash, Nagad, Rocket, Upay), transaction amounts and timestamps — is stored in a secure environment. Card numbers or full financial identities are not stored on our servers.

Purpose of Data Use

f111 uses your information only for the following specific purposes:

3.1 Service Operations

• Account creation and management
• Deposit and withdrawal processing
• Bonus distribution and VIP programme management
• Game session and betting history storage

3.2 Security and Verification

• Preventing unauthorised access to accounts
• Detecting fraud and suspicious transactions
• Age verification (enforcing the 21+ policy)
• Preventing multiple accounts

3.3 Customer Support

Our 24/7 live chat and email support team may access the account information needed to resolve your issues. This information is used for support purposes only.

3.4 Communications

We use your email or mobile number to send important account notifications, security alerts, transaction confirmations, and information you have requested. You may opt out of promotional communications at any time.

3.5 Service Improvement

Anonymous statistics derived from overall usage patterns are used to improve f111's services. This analysis does not identify any individual person.

Data Storage and Security

f111 uses industry-standard security technology to protect your personal information.

4.1 Encryption

All connections to the site are encrypted using SSL (Secure Socket Layer) technology, which keeps data transfers between your browser and our servers secure. Sensitive data such as passwords is always stored in hashed form — never in plain readable form.

4.2 Server Security

Our server infrastructure operates in secure data centres. Only authorised personnel may access personal data, and only for specific required purposes. All access is logged and reviewed regularly.

4.3 Data Retention Period

Data for active accounts is retained to provide the service. After an account is closed, some data may be kept for a defined period to meet regulatory obligations. Once that period ends, the data is securely deleted.

Sharing Data with Third Parties

f111 never sells your personal information or provides it to third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances:

5.1 Service Providers

The minimum information necessary is shared with payment processors (via bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software suppliers to operate the service effectively. These partners work under strict confidentiality agreements and may not use this information for their own purposes.

5.2 Legal Obligations

Providing information may be legally required on the basis of a court order or a lawful request from a relevant authority. In such cases, f111 provides only the specific information mentioned in the request.

5.3 Fraud Prevention

Information may be exchanged with third-party security services for the purpose of detecting and preventing possible fraud, money laundering, or other illegal activities.

Cookies and Tracking Technologies

Cookies are used on the f111 site. Cookies are small files stored in your browser that help improve the site's functionality and your experience.

6.1 Essential Cookies

These are necessary for the site to operate — such as keeping login sessions active, managing security tokens, and remembering your preferences. Disabling these cookies may cause the site to not function properly.

6.2 Analytics Cookies

Anonymous statistics are collected to understand which sections of the site are visited most and where there is room for improvement. You can disable these cookies from your browser settings.

6.3 Cookie Controls

Most browsers give you the ability to manage cookies — options to accept, reject, or delete existing cookies are available. However, disabling cookies entirely may limit some login and payment-related features.

Your Rights and Controls

Every user registered at f111 has certain rights over their personal information:

7.1 Viewing and Correcting Information

Contact our support team to view the information stored in your account and to correct any inaccurate data. Keeping your information accurate is also important for correct payment processing.

7.2 Requesting Data Deletion

When closing your account, you may request deletion of your personal information. Some records may need to be retained for a defined period to meet legal obligations.

7.3 Stopping Marketing Communications

If you do not wish to receive promotional emails or messages, let us know at any time through support. Important account and transaction notifications will still be sent as they are part of the service.

7.4 Data Portability

To request a copy of your transaction history and account-related information, contact support via live chat or email.

f111's Responsible Gaming policy includes several additional options for managing your gaming activity, including self-exclusion and limit setting.

Protection of Minors

All f111 services are intended for users aged 21 or above (21+) only. We do not knowingly collect personal information from minors. If a user is found to have registered under the age of 21, that account will be closed immediately and the associated data will be securely deleted.

If a parent or guardian believes their minor child has created an account, they are requested to contact our support team without delay.

International Data Transfers

For the operation of f111's servers and services, data may sometimes be processed on servers outside Bangladesh. In such cases, it is ensured that the receiving server or service meets our privacy standards and that your information remains equally protected.

Policy Changes and Contact

f111 may review and update this privacy policy from time to time. If changes are made, the "Last Updated" date at the top of the page will be changed, and for significant changes, registered users will be notified by email or site notification.

If you have any questions or concerns about this policy, contact our 24/7 live chat support or reach us by email:

To learn more about us or read about f111's history and values, visit our About Us page.

This privacy policy, together with our Terms and Conditions, forms the complete legal framework for using f111. Reading and following both documents is important for every registered user.