f111 FAQ — Withdrawals, Bonuses and Support

The minimum withdrawal amount at f111 is ৳500. Any withdrawal request below this amount will not be processed. The withdrawal option will only be active when your account balance is ৳500 or more. For more details, see the f111 wallet guide.

After submitting a withdrawal request from f111 to bKash, Nagad, Rocket or Upay, the money generally arrives in your mobile wallet within 10 to 45 minutes. During busy periods it may take a little longer, but it is completed within this set limit.

Yes, the withdrawal service at f111 is available seven days a week, 24 hours a day. Withdrawal requests can be submitted and processed as normal at night, on Fridays, Saturdays or on public holidays. The same facility is available across all channels — bKash, Nagad, Rocket and Upay.

If 45 minutes have passed since you submitted the request and the money still has not arrived, first check the status of the request in your transaction history. If the status shows "Pending", contact f111 via live chat and provide the request ID. The support team will resolve the matter promptly.

For security reasons, f111 only approves withdrawals to a mobile wallet registered in the player's own name. The name on your bKash, Nagad, Rocket or Upay account must match the name on your f111 account. Withdrawal requests to a number in a different name may be cancelled.

A minimum of ৳500 applies to each withdrawal request at f111. Multiple requests can be submitted on the same day, but each request is processed separately. It is advisable to confirm the status of the first request before submitting the next one while a request is still being processed.

Before contacting f111 support, have your username or registered mobile number, a brief description of the issue, and the relevant transaction ID (if available) on hand. For issues related to deposits or withdrawals, also mention the amount and date. This helps resolve the issue faster.

f111 offers two support channels: live chat and email. Live chat provides immediate assistance, while email allows you to describe an issue in detail. Both channels support communication in Bengali and English.

Yes. The f111 support team is active seven days a week, 24 hours a day — that is, 24/7. You can get an immediate response on live chat at three in the morning, on a Friday afternoon or on Eid. There are no fixed office hours.

The f111 support team is able to assist in both Bengali and English. Live chat and email support are provided in Bengali with Bangladeshi players in mind. You can ask questions in whichever language you prefer.

f111 email support aims to respond as quickly as possible. For urgent matters, using live chat will get you the fastest resolution. Sending a detailed description and relevant screenshots by email helps resolve the issue more easily.

Yes, if you encounter any difficulty at any stage of account verification, the f111 support team can help. Contact them via live chat and provide your registered mobile number and the necessary details. If verification is not completed, you may have trouble withdrawing, so it is best to complete it promptly.

Yes. As part of responsible gaming at f111, there is a cooling-off option (a break for a set period) and a self-exclusion option (suspending your account for an extended period). To activate these options, contact support via live chat or email. Full details are available in the responsible gaming guidelines.

If you are worried about a gambling habit or financial losses, notify f111 support immediately — they can place limits on your account. Also speak with a family member or trusted friend. For more information and advice on responsible gambling, see the responsible gaming page.

To participate in any type of gaming at f111, including casino and sports betting, you must be 21 years of age or older. The information provided at registration is verified. Opening an account or playing by minors is strictly prohibited and any such account is closed immediately.

There are some warning signs: spending more money than your budget allows, placing larger bets to try to recover losses, neglecting family or work because of gambling, or feeling restless when you are not playing — if any of these appear, take a break promptly and inform f111 support or someone you trust.

If you want to set a deposit limit at f111, inform the support team — they can place a maximum daily or weekly deposit limit on your account. Setting this limit yourself is an effective step in responsible gaming. The minimum deposit is ৳300.

After opening your account at f111 for the first time, you will receive a 120% bonus on your first deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and the bonus is ৳1,200, giving a total balance of ৳2,200. To claim the bonus, activate the offer at the time of your first deposit into the new account. See the bonus page for full details.

The wagering requirement for the f111 welcome bonus is 10 times the bonus amount. This means you must place total bets equal to 10 times the bonus using the bonus funds before withdrawing any winnings from the bonus. Example: if the bonus is ৳1,200, the wagering requirement is ৳1,200 × 10 = ৳12,000. This requirement does not apply to your deposited funds.

Bets placed on slot games generally count in full towards the wagering requirement. Live casino, card games and sports betting may count at a different rate or may not count at all. To find out how much each game contributes, ask f111 support or check the game information on the f111 slots page.

Yes, if you do not wish to fulfil the wagering conditions after claiming a bonus, you can cancel it by informing f111 support. However, cancelling the bonus will forfeit any winnings earned from it. The easiest approach is to decide not to take the bonus before claiming it.

The welcome bonus is capped at a maximum of ৳10,000. This means that even if you deposit ৳16,800 or more, the bonus will not exceed ৳10,000 — for example: deposit ৳16,800 and the bonus is ৳10,000, giving a total balance of ৳26,800, with a wagering requirement of ৳10,000 × 10 = ৳1,00,000.

Bonus funds cannot be withdrawn directly — the wagering requirement must be completed first. However, your own deposited funds (excluding the bonus) can be withdrawn at any time. Winnings earned from the bonus can also be withdrawn after the wagering is completed.